Thought Leadership and Industry Trends
3 Reasons You Should Consider Corporate Managed Services for eDiscovery
By Peter Florian, Senior Vice President of Business Development and Marketing, CDS.
Traditionally, most companies involved in litigation have relied on law firms to recommend an eDiscovery vendor and manage the flow of data from the company to that vendor. However, more corporations are realizing the benefits of using managed services for eDiscovery to take control of their data. Managed services, where elements of the eDiscovery process (including infrastructure, hosting, processing, and project management) are outsourced to a service provider on a contract basis, can provide significant advantages over the traditional approach. Some of the benefits of managed services for corporations include:
1. Increased Efficiency and Lower Costs
The first step for a company seeking to take control of its eDiscovery is building a data repository. One of the advantages of the managed services approach is that companies don’t have to incur capital expenses to create this repository themselves. By working directly with an eDiscovery provider, they can outsource infrastructure and technical expertise to lower costs, increase predictability, and improve outcomes. This also enables companies to more accurately budget costs as they shift from capital expenses to operational expenses.
The savings are magnified for those businesses that are subject to regular litigation that involves discovery of documents from some of the same custodians and data stores. Even businesses with only five to ten cases a year could potentially benefit from managed services if there are repetitive aspects to their litigation. The company can reuse data and even coding decisions across multiple matters to further reduce costs associated with processing document requests.
2. Improved Risk Management
Managed services can help companies to manage risk in multiple ways. First, managed services enable companies to get a top-line view of their data sets. This intelligence means they can better assess their litigation risk and potentially save costs. Proprietary service provider add-ons like dashboards, data visualization, and tools like early case assessment (ECA) allow corporations to get a quick view of each data set.
Second, managed services provide a highly secure way of collecting and processing data. Look for a service provider that offers SaaS technology scaled for Big Data to store, transfer, and process data with high standards of security and accessibility. Data centers should be thoroughly audited and certified as secure environments.
3. More Data Control and Transparency
Managed services help companies with their information governance efforts. They are in control of their own data repository, while managed services provide the tools to structure databases to enable more efficient review and processing.