As eDiscovery technology becomes more sophisticated, both small and large companies can feel overwhelmed with the choices and the potential cost. Small companies or law firms usually have little knowledge about which technology will help them review or produce documents most effectively within their budget constraints. Typically, they outsource their eDiscovery needs and rely on service providers to advise them, but still worry they are not getting the biggest bang for their buck. Large companies and firms have the financial resources but may not have the human resources (i.e., those with specific technology expertise) to select the most appropriate technologies that best meet their needs. As a result, they may fall prey to the idea that “the most expensive offering yields the most productive results,” which is not necessarily true.
Essentially, both types of companies have the same problem despite having very different resources. In order to make the best decision for their matter, they should consider some of these factors when selecting eDiscovery technology or a service provider:
- How easy is it to use the platform/software in-house?
- Does the service provider show complete confidence in the platform/software?
- How customizable is the software/platform?
- Does the software vendor and/or service provider have 24/7 Support in the event productions are being done off-hours?
- Is the software/platform secure enough to protect confidential data from hackers or other competitors according to your risk profiles?
- What is the cost/benefit analysis of using software in-house versus outsourcing to service providers for their expertise in using various software/platforms?
While eDiscovery can be costly, technology is also enabling those with smaller budgets to find viable options. As noted by the responses to Craig Ball’s EDna challenge, there are a broader array of options available today then even a few years ago. This includes on-demand eDiscovery solutions for small to medium-sized businesses. Nonetheless, there will be more limits the fewer resources you have. Regardless of the size of the matter, the right eDiscovery service provider can help you weigh the pros and cons of various technologies and determine what you can handle on your own.
Before you choose eDiscovery technology or a service provider, contact CDS for a consultation to discuss your concerns.