Insights from PIIP’s “Meet the Tech Titans” Session on How Relativity aiR is Advancing Client Outcomes
At CDS, we believe that innovation only matters if it creates real value for our clients. That’s why we host the Putting Insights Into Practice (PIIP) Forum, our flagship thought leadership series that unites top minds in legal, technology, and operations to explore the future of eDiscovery and legal technology.
Since 2018, PIIP has served as a hub for collaboration and practical insight, offering a front-row seat to the trends and tools shaping litigation, investigations, and compliance. The 2025 session titled “Meet the Tech Titans: See the Potential, Hear the Truth” offered exactly that—a candid and informative dive into how Relativity is delivering on the promise of AI through purpose-built product development.
During the session, Evan Curtin of Relativity shared the guiding principles behind their AI tools:
“We build AI with purpose that delivers value for our customers. We empower our customers with clarity and control, and we ensure fairness, privacy, and security are always at the heart of everything we build.”
Those words capture the very essence of Customer Success, not just offering cutting-edge tech, but building it intentionally to meet client needs and drive measurable results.
Putting Purpose into Practice: The Relativity aiR Suite
The Relativity aiR suite, comprising aiR for Review, aiR for Privilege, and aiR for Case Strategy, embodies this philosophy in action. Each tool addresses a specific challenge in the legal workflow, from responsiveness and privilege review to fact development and deposition prep. And the outcomes speak for themselves:
- aiR for Review: Helps teams cut review time in half (or more), with high recall (90%+), transparent rationale, and always-grounded results. One legal provider saved 750+ hours reviewing a million documents in just three weeks.
- aiR for Privilege: Goes beyond keywords to perform context-aware privilege review, leveraging both generative AI and social network analysis. In one case, it reduced privilege review time by over 80% across 90,000 documents.
- aiR for Case Strategy: Surfaces key facts, documents, and people to build timelines, summaries, and deposition prep materials. It helps legal teams get a handle on case data faster, with editable outputs that make refining strategy seamless.
What distinguishes these tools isn’t merely speed but also control, accountability, and evidence-based decision-making. Every action performed by aiR is verifiable, traceable, and integrated into RelativityOne’s secure, centralized platform.
Built-In Customer Success
At CDS, customer success goes beyond providing access to advanced technology; it involves making sure each deployment directly addresses real client challenges.
One recent example involved a client in a Multidistrict Litigation (MDL) response, utilizing Relativity aiR for Review to conduct a responsiveness analysis. Out of a database of 500,000 documents, our team has processed 20,000 documents to date using aiR.
The early results highlight the possibilities of this technology including:
- In a sample of 8,000 documents, a manual team of six reviewers processed about 40% of the collection in a single day.
- By contrast, aiR reviewed 100% of a similarly sized collection overnight—without sacrificing transparency or quality.
- The client is now evaluating full-scale deployment of aiR for the remaining documents, confident in its ability to accelerate progress without increasing risk.
This isn’t just a proof of concept, it’s proof of value. CDS’s ability to strategically deploy aiR technology and drive measurable improvements exemplifies our approach to client partnership, expert-led implementation, and continuous value creation.
From Insight to Action: Why Customer Success Matters
The PIIP Forum provided more than just a glimpse of emerging tools; it reaffirmed a core truth: customer success must be integrated into how tools are developed, chosen, and implemented.
Relativity’s development philosophy, combined with CDS’s expert-led implementation, offers:
- Faster, smarter workflows
- Transparent AI decision-making
- Strategic deployment aligned with client goals
Together, we’re not just helping clients keep up, we’re helping them stay ahead. To learn more about how CDS is using AI to drive real results for our clients, visit cdslegal.com or contact us at .
