Please accept this note as my personal and professional endorsement of Complete Discovery Source, business partner to TOTE, Inc. and affiliates, as they have been a key resource to us in the eDiscovery process as we were involved in a complex matter where thousands of documents had to be produced. CDS made the process easy and they worked well with our outside counsel to make sure that the correct documents were produced. We greatly appreciate their support in the eDiscovery process for our companies, and we continue to utilize them on any on-going or new matters.

Since my earliest involvement with Chris O’Connor and Brad Janssen, I have found their company to be world class in many ways, they are courteous and above all, professional in every respect.

CDS has been an integral part of controlling our litigation costs across all the Reynolds Group Holdings businesses. As Chief IP Counsel managing the intellectual property matters of the distinct businesses under the Reynolds Group umbrella, I have routinely had multiple IP litigations going on at any one time. In each case, we would encounter e-discovery costs, and in each case, I would have the same witnesses, the same inventors and the same business people having their data put into discovery, each with a different vendor depending on the case and depending on which vendor outside litigation counsel would recommend. It was a waste.

I came to CDS seeking to simplify and reduce my e-discovery overhead. CDS presented me with the option of keeping serial witnesses in a database repository to reduce the multiple ingestion fees I was paying to different vendors to ingest raw data in multiple cases. That allowed me to pay a single ingestion fee with lower ongoing hosting costs. The idea was just what I needed, and we have expanded that relationship to use the repository for other sensitive matters where we have needs for searchable data or litigation holds. CDS was forward thinking, helpful and dedicated to taking care of my needs as a client. They have been a terrific e-discovery partner.

CDS provided one of the best customer service experiences I have had. In addition to being genuinely nice people with which to work, the CDS team is extremely responsive – routinely replying to requests within minutes. They understood the time constraints involved in the project and went above and beyond in providing what I needed within the needed timeframe. The team also cared about delivering meaningful results rather than billing for unnecessary services. The entire process was seamless from start to finish and I couldn’t have asked for more in a partner. I would use CDS’s services again in a heart-beat and I highly recommend CDS.

CDS efficiently handled all our eDiscovery needs and quickly responded to each of our requests. CDS helped us manage a cross-jurisdictional investigation and worked seamlessly with our domestic and international offices. CDS was attentive to our various jurisdictional and data privacy concerns, and we always felt comfortable that CDS was ready, at any time of the day, to give us immediate and accurate results. They remain a go-to for our eDscovery.

- Jonathan Bailyn, Associate, Cadwalader, Wickersham & Taft LLP